Onboarding & support
Getting started shouldn't be a project. We set your clinic up, move your data across for you, and stay a phone call away - so switching to FastVet is something we do with you, not something you do alone.
Onboarding that fits your clinic
Every practice gets hands-on onboarding. We help you set up your clients, patients, inventory and pricing and walk your team through the day-to-day so you're comfortable before you go live - many clinics are up and running quickly.
We move your data for you
Switching systems usually means wrestling with exports and spreadsheets. Not here. Our team migrates your existing clients, patients, inventory and pricing from your current system for you - a done-for-you service we handle case by case, so your history comes with you and your first day isn't a blank screen.
Real people when you need them
- Email and phone support from a team that knows veterinary workflows.
- Straight answers from people who use and build the software - not a generic call centre.
- A help centre covering every part of FastVet, so your team can self-serve whenever they need to.
Documentation your team will actually use
The FastVet Help Centre is a written guide to every screen in the system - 26 topics covering consultations, hospital and boarding, stock, pricing, reports, the client portal and the rest. Every topic is illustrated with screenshots of the real software, and the common jobs are recorded as short animations you can follow step by step.
It is open to everybody, no login required, and it is searchable - so a new receptionist on their first morning can look up "take a payment" and see exactly what to do. It is written and kept current by the same people who build FastVet, alongside the software itself.
- Getting started - sign in, find your way around, and learn the patterns every screen reuses.
- Consultations - examine, record, charge, and finish the visit into an invoice.
- Accounts & payments - take payments, read an account, issue statements.
- Stock & inventory - receive deliveries, track lot numbers and expiry dates.
Frequently asked questions
Is onboarding included?
Yes. Every practice gets hands-on onboarding - we help you set up your clients, patients, inventory and pricing so you're ready to work.
Will you migrate my data from my current system?
Yes. Our team migrates your clients, patients, inventory and pricing from your existing system for you - a done-for-you service handled case by case, not a file you have to format yourself.
How do I reach support?
By email and phone - a team that knows veterinary workflows, not a generic call centre.
Are there help guides?
Yes. The FastVet Help Centre covers every part of the system in 26 topics, illustrated with screenshots of the real software and short animations of the common jobs. It is searchable, free to read, and needs no login.